Refund policy

Refund & Return Policy

Effective Date: 9/6/2026 Store Name: ZAFORA

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.

1. Return Eligibility

You may return most items within [30] days of the delivery date for a refund or exchange, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order number or receipt)

Some items may be final sale and not eligible for return, including:

  • [Sale/clearance items]
  • [Custom or personalized items]

2. How to Start a Return

To initiate a return, please:

  1. Email us at khanwajhiuddin@gmail.com with your order number and reason for return
  2. Wait for a confirmation email with return instructions and a return shipping address
  3. Pack the item securely with all original packaging and tags
  4. Ship the item back to the address provided

Note: Items returned without prior authorization may not be accepted.

3. Return Shipping Costs

  • Defective or incorrect items: We will cover the cost of return shipping.
  • Change of mind / other reasons: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

4. Refund Process


  • 30-day return window starting from delivery of the last item
  • use Customer accounts → Orders for returns or cancellations, and distinguish returns for fulfilled orders from cancellations for unfulfilled orders.

5. Exchanges

If you'd like a different size, color, or item, please indicate this when requesting your return. Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [7] days of delivery at khanwajhiuddin@gmail.com with:

  • Your order number
  • A photo of the item and packaging

We will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company — processing times can vary
  3. Contact your bank, as posting a refund can take some time
  4. If you've done all of this and still haven't received your refund, contact us at khanwajhiuddin@gmail.com

 

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

 Email: khanwajhiuddin@gmail.com 

This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional to ensure compliance with applicable consumer protection laws (e.g., FTC regulations) and your specific business needs.